Information contained in your customer record
Users who are our customers provide us with their name, address, phone number, user name, credit/debit card or bank information and other personally identifiable or confidential information and other information we require to provide Service to them. We may also acquire information about customers from third parties such as credit reporting agencies, as well as collect information about our customers' use of the Services. This information may be linked to the information provided to us by our customers to create an administrative record and is referred to as “Registration and Billing Information”.
Users who contact us with questions may be required to give us additional information to assist us in resolving their questions, or to assist us in our business (User Inquiry Information).
We collect information about Users' use of the Services and our products in general (Statistical Information). Statistical Information may include, but is not limited to, referring url, connecting IP address, and CPU usage.
Cookies and Tracking Software
This section describes how we use the categories of information we collect from Users, and how, in some cases, this information may be processed in such a way to identify individual Users.
Subpoenas and other demands for information
Up One may be required to disclose personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. We will produce all information in our possession as required by law or a reasonable interpretation of it. We may also disclose this information if it is necessary or required to protect our business interests. This includes producing information in conjunction with the sale or acquisition of all or part of our business. If possible, we will attempt to notify Users that we intend to produce this information. However, we are under no obligation to do so if we are prohibited by law, or a reasonable interpretation of the law, if such a notice is impractical, or in conjunction with the sale or acquisition of all or part of our business.
Registration and Billing Information
We use Registration and Billing Information to identify Users personally. Registration and Billing Information is used throughout our business to provide services to Users, and to market new products and services to them. Information related to payment, such as credit card numbers, are only used to ensure we receive payment for services rendered. It may be shared with third parties affiliated with us if they provide services through us to Users and those services are billed by them independently. Aggregate information based on Registration and Billing Information may be disclosed to third parties to market products and services to Users.
We use Customer Inquiry Information to identify Users personally. It is used throughout our business to provide services to Users, and to market new products and services to Users. Customer Inquiry Information is shared with third parties in the following circumstances: to identify and fix problems with the Services when we are not capable of doing so ourselves. Providers of Third Party Products may require us to provide them with Customer Inquiry Information. When Customer Inquiry Information is shared with third parties in these circumstances, the third parties are required to keep this information confidential.
We do not use this data to identify Users personally. We use statistical information to operate our hardware and software, diagnose problems and administer our website. We may use aggregate information to modify the products and services we offer based on who is visiting our website, and what they are purchasing.
We do not use this data to identify Users personally. We use the information provided by Cookies to change the way our website looks to Users; to keep Users logged in to certain areas of the website; ensure continued connection to our equipment; and to collect demographic data about where Users go on our website and how they behave.
You have the right to access your personal data and to limit its use and disclosure as follows:
a) modify your Registration and Billing Information through your control panel; and b) ask that Customer Inquiry Information be deleted by contacting us through our contact form at https://www.uponehosting.com/contact/.
Up One is subject to the investigatory and enforcement powers of the Federal Trade Commission.
Up One has further committed to refer unresolved privacy complaints under the US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed , please visit www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
Under certain conditions, you may also have the right to invoke binding arbitration before the Privacy Shield Panel to be created by the US Department of Commerce and the European Commission.
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